1. Introduction
Computer Supply Lines Limited (“CSL Ltd”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.
This privacy notice explains how we collect, use, disclose, and safeguard your personal data when you:
- Visit our website (www.csl-ltd.com)
- Purchase goods or services from us
- Contact us in connection with our products or services
- Engage with us in a business capacity
CSL Ltd is registered in England and Wales (Company No. 02112723) and is a registered data controller with the Information Commissioner’s Office (ICO).
For the purposes of UK data protection law, CSL Ltd is the data controller of your personal data.
2. Contact Details
If you have any questions about this privacy notice or our data protection practices, please contact:
James Clark
Director & Data Protection Lead
Email: james.clark@csl-ltd.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
We would, however, appreciate the opportunity to address your concerns first.
3. The Data We Collect
We may collect, use, store and transfer the following types of personal data:
Identity Data
First name, last name, job title.
Contact Data
Business address, billing address, delivery address, email address, telephone number.
Financial Data
Bank account details and payment information (where required for transactions).
Transaction Data
Details about payments, purchases, orders, and services provided.
Technical Data
IP address, browser type, operating system, and website usage information.
Usage Data
Information about how you use our website and services.
Marketing & Communications Data
Your preferences regarding marketing communications (where applicable).
We do not knowingly collect special category data (such as health information or criminal records).
4. How We Collect Your Data
We collect personal data through:
- Direct interactions (email, telephone, order forms, account setup)
- Website contact forms
- Business correspondence
- Automated technologies such as cookies (see our Cookie Policy)
- Publicly available sources such as Companies House (business contact information)
5. How We Use Your Personal Data
We will only process your personal data when legally permitted to do so.
The most common lawful bases we rely on are:
- Performance of a contract (e.g. fulfilling an order)
- Legitimate interests (e.g. managing customer relationships, recovering debts, improving services)
- Legal obligations (e.g. accounting and tax requirements)
We use your data to:
- Register you as a customer
- Process and deliver orders
- Manage payments and billing
- Provide customer support
- Manage our business relationship with you
- Administer and protect our business and IT systems
- Comply with legal and regulatory obligations
We do not sell personal data.
We do not use business contact data for unrelated marketing without a lawful basis.
6. Marketing Communications
We may send marketing communications where permitted by law and where you have consented or where legitimate interest applies in a business context.
You may opt out at any time by contacting us at info@csl-ltd.com.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.
Retention periods include:
- Customer account and contact details – retained for the duration of the commercial relationship and for up to 6 years thereafter.
- Financial and transaction records – retained for a minimum of 6 years in accordance with UK statutory requirements.
- Marketing data – retained until you withdraw consent or opt out.
When personal data is no longer required, it is securely deleted or anonymised.
8. Data Security
We have implemented appropriate technical and organisational measures to protect personal data, including:
- Access controls and least-privilege permissions
- Strong password policies and Multi-Factor Authentication (MFA)
- Encryption in transit and at rest
- Endpoint protection and patch management
- Secure disposal of hardware and documents
- Documented incident response procedures
CSL Ltd holds current Cyber Essentials certification.
9. Sharing Your Data
We may share personal data with trusted third-party service providers who support our operations, including:
- Microsoft 365 (email and document management)
- Accounting and CRM systems
- Quotation and order management platforms
- IT support providers
These providers process data under contractual obligations and appropriate security safeguards.
We do not grant third parties direct access to client systems unless contractually required.
10. International Transfers
Some of our third-party providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- UK International Data Transfer Agreements (IDTAs)
- Equivalent legally recognised transfer mechanisms
11. Your Legal Rights
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to request correction
- The right to request erasure (where applicable)
- The right to restrict processing
- The right to object to processing
- The right to data portability
To exercise your rights, please contact james.clark@csl-ltd.com.
12. Cookies
Our website uses cookies and similar technologies to improve user experience and analyse traffic. Please see our Cookie Policy for further details.
13. Changes to This Privacy Notice
We may update this privacy notice from time to time. The latest version will always be available on our website.